500 Solicitors avail of AXA’s Online Claims Management System from pTools

Dublin, Ireland, March 30th 2009

Irish Enterprise Content Management (ECM) provider, pTools has delivered an online claims management solution for AXA Insurance which will be accessed by almost 500 solicitors and AXA staff.  The system uses pTools CMS software to automate key claims management processes and procedures as well as cost calculations, delivering major efficiencies and cost savings.

AXA typically has thousands of claims outstanding at any one time, involving communications with tens of thousands of claimants.  Padraic Mills, Director of IT, Administration and Procurement at AXA Ireland said the new system has made claims processing much more efficient and delivered substantial cost savings.

“Since integrating pTools, claims processing times have decreased substantially, standardisation of documentation has increased productivity and administration costs in the claims department have been substantially reduced,” Mills says.  “The system also provides the ability to manage the large volume of documentation generated by the department as well as having tight security features and compliance with existing systems.”

Following a careful selection process pTools was chosen to provide its Content Management System (CMS) having satisfied the appraisal team’s criteria and not suffering from the pitfalls of other systems examined.

“After a detailed selection process pTools was chosen because it ticked every box and already has a proven track record delivering highly effective content management systems for a number of other large organisations,” Mills continues.

The Management Information produced by the system allows AXA to gather real-time information about the ‘basket of claims’ that are live as well as historical comparisons.  Information uploaded integrates seamlessly with internal AXA systems, presenting claims information directly to the AXA staff desktop for further processing.

Tom Skinner, MD of pTools says: “AXA Atlas is a multi-tiered web-based application that allows solicitors to perform critical claims management tasks in a highly efficient manner.  It uses pTools software to deliver a rich transaction content environment that is fully secure and presents a usable interface to professionals associated with the claims process.  The resulting efficiencies and cost reductions were apparent from day one and have been significant. The system ensures a standardised and compliant process and real-time management information for AXA business.”